Question 1

I am not sure which size to purchase for our dog?

Accepted Answer

The size of the grass patch you should purchase depends on the size of your dog and how frequently you take your dog out for relief walks. Here are our available sizes and prices on subscription: SMALL: 600MM x 400MM, comes with a cardboard box — starting from $32.99. Great for small doggos or if you are looking to refresh weekly. MEDIUM: 800MM x 600MM, comes with a cardboard box — starting from $42.99. Great option for small and medium sized doggos and if you are looking to refresh weekly or fortnightly. LARGE: 1200MM x 600MM, does not come with a box — starting from $46.99. Great for all sized doggos if you are looking to refresh weekly or fortnightly. We recommend purchasing a tray for this to come in. Not sure? Start with medium — it works for most dogs!

Question 2

Is delivery included in the price?

Accepted Answer

Yes, delivery is included in the price for selected suburbs in Brisbane. If you are outside of our current delivery areas, you have the option to pick up your order from our collection point in Moorooka. We currently deliver to 72 suburbs across Brisbane every Friday. Check our Delivery Suburbs page to see if your area is covered.

Question 3

I am outside your delivery zone, can I come and pick the grass up?

Accepted Answer

Yes, absolutely! We have a collection point in Moorooka. Just select "Pickup" at checkout and arrange a time that works for you. Pickup is available every Friday, and there is no additional charge.

Question 4

Does the large sized grass come with a box?

Accepted Answer

No, the large patch of grass is too big to come with a box as it would be difficult to carry. Our customers typically use a tray for the grass, which can be washed out after use. We sell trays on our website, and you can purchase one along with a large grass subscription. Alternatively, you could buy two medium-sized grass patches which will be slightly larger than our large patch but will come with disposable boxes.

Question 5

How long does real grass last?

Accepted Answer

Our real grass dog toilet is designed to handle regular use and is both naturally absorbent and resilient — a great solution for apartment living. For most dogs, the real grass stays fresh and clean for about a week, depending on the number of dogs using it, their size, and how much they drink. Larger dogs and multi-dog households generally get the most out of a weekly refresh, while single small dogs can often go fortnightly. The best way to keep things fresh is a weekly or fortnightly dog potty grass subscription — your new patch arrives on the same day your old one needs replacing.

Question 6

Can I pause my dog potty grass subscription?

Accepted Answer

Yes — your dog potty grass subscription is fully flexible. You can pause, skip a delivery, change frequency or cancel any time from your customer portal. To pause your subscription: 1. Go to francobrings.com 2. Click the user icon (top-right) to log in 3. Open the Subscription Guide for step-by-step screenshots on how to pause, resume, skip, or reschedule Going on holiday, your pup is house-sitting somewhere with a yard, or you just want a break? Pause for as long as you need — no fees, no fuss.

Question 7

Is real grass better than artificial turf for a dog potty?

Accepted Answer

For most dogs, yes. Real grass is soft on paws and noses, naturally absorbent, and feels closer to the backyard your apartment never had. It also doesn't trap odours and bacteria the way synthetic turf can over time. Artificial turf needs regular rinsing and disinfecting, and many dogs are fussier about using it. Our real grass dog toilet is a fresh patch every week or fortnight — used, rolled up, and replaced with a new one, no scrubbing required.

Question 8

Can you deliver dog potty grass to my Brisbane suburb?

Accepted Answer

We currently deliver free to 72 Brisbane suburbs every Friday — including West End, Newstead, New Farm, South Brisbane, Stafford, Bulimba, Camp Hill and Moorooka. Check the full list on our Delivery Suburbs page. If your suburb isn't there yet, fill in the suburb request form and we'll let you know as soon as we're servicing your area. You can also pick up your grass from our Moorooka collection point any Friday.

Question 9

My dog isn't using the real grass potty. What should I do?

Accepted Answer

It's common for dogs to need an adjustment period with a new potty solution. Here are some tips to help: - Use positive reinforcement: praise and treat your dog when they show interest in or use the grass. - Maintain a consistent schedule for potty breaks. - Be patient and persistent. Some dogs may take a few days to a week to adjust. - If your dog has an accident, clean it thoroughly and avoid punishing them. Remember, dogs typically need to relieve themselves: - First thing in the morning - After meals - After naps - Before bedtime - Every 2-4 hours for puppies - Every 6-8 hours for adult dogs Stick to these times when introducing the grass potty. If issues persist after a week, contact us for personalized advice. We're here to help you and your furry friend succeed!

Question 10

What if my dog chews on the box or grass?

Accepted Answer

Some dogs, especially puppies, might be tempted to chew on the grass or cardboard box. Here's how to address this issue: 1. Supervision is key: Always monitor your dog when they're around the grass potty, especially during the introduction phase. 2. Provide alternative chew toys: Offer a variety of appropriate chew toys to redirect your dog's chewing behavior. 3. Reinforce proper use: Praise and reward your dog for using the grass correctly. 4. Opt for our tray option: If your dog continues to chew the cardboard, consider switching to our durable plastic tray option for the large size grass. 5. Increase exercise and mental stimulation: A tired dog is less likely to engage in destructive behaviors. Remember, chewing can sometimes indicate anxiety or boredom. Ensure your dog gets plenty of exercise, attention, and mental stimulation. If you're concerned about your dog's chewing habits or need further advice, please reach out to us. We're here to help you find the best solution for your furry friend!

Question 11

How do I manage my Franco Brings subscription?

Accepted Answer

Managing your subscription is easy through your customer portal: 1. Go to francobrings.com 2. Click the user icon (top-right) to log in 3. Once inside your portal, click Subscription Guide in the navigation The Subscription Guide page contains step-by-step guides (with screenshots) on how to: - Pause or resume your subscription - Change delivery frequency - Switch product size - Add one-off or ongoing products - Increase or decrease quantity - Update delivery instructions - Change your delivery address or preference Need help? Just reach out and we'll walk you through it!

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