Cookie Policy

Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website. They help the site remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

We also use similar technologies such as web beacons, pixels and local storage. For simplicity, we refer to all of these as “cookies” throughout this policy.

2.1 Strictly necessary cookies

These cookies are essential for the Site to function. They allow you to navigate around the Site, log into your account, add items to your cart, and complete a purchase. Without these cookies, the services you have asked for cannot be provided.

2.2 Performance and analytics cookies

These cookies help us understand how visitors interact with the Site by collecting and reporting information anonymously. We use this information to improve the Site, our products, and your overall experience. Examples include:

• Google Analytics — helps us understand traffic patterns, popular pages, and how customers find us.
• Hotjar — provides anonymised heatmaps and session recordings so we can identify usability issues and improve the Site.

2.3 Functional cookies

These cookies allow the Site to remember choices you make (such as your delivery suburb or items in your cart) and provide enhanced, more personal features.

2.4 Marketing and chat cookies

These cookies are used to deliver relevant content and chat functionality, and may also be used to measure the effectiveness of marketing campaigns. Examples include:

• Crisp — powers our live chat widget so we can answer your questions in real time.
• MailerLite — supports email marketing sign-ups, list management and embedded forms.

Some cookies are set by third-party services that appear on our pages. We do not control these cookies, and you should refer to each provider's own privacy and cookie policies for more information:

• Subbly — powers our subscriptions, store and checkout.
• Stripe (via Subbly) — processes payments securely.
• Google Analytics — usage analytics.
• Hotjar — user experience analytics.
• Crisp — live chat support.
• MailerLite — email marketing.
• Netlify — website hosting and delivery.

These providers may use cookies to collect information about your activity on our Site and across other websites or services.

You can control and/or delete cookies as you wish — for details, visit aboutcookies.org. You can delete all cookies that are already on your device and set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit, and some services and features may not work.

Most browsers allow you to:

• See what cookies you have and delete them on an individual basis;
• Block third-party cookies;
• Block cookies from specific sites;
• Block all cookies from being set;
• Delete all cookies when you close your browser.

You can usually find these settings in the “options” or “preferences” menu of your browser. Please note that blocking strictly necessary cookies may impact your ability to use essential parts of the Site, including checkout.

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our use of cookies. When we do, we will update the “Effective date” at the top of this page. Please check back periodically to stay informed.

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

• Email: hello@francobrings.com
• Address: 8/30 Baldock Street, Moorooka QLD 4105, Australia