Privacy Policy

We may collect the following types of information.

1.1 Personal and contact information

• Name
• Email address
• Phone number
• Delivery and billing addresses
• Your dog's name and basic details (if you choose to provide them)

1.2 Order, subscription and payment information

• Products and services you purchase or subscribe to
• Order history and preferences (e.g. size, frequency, add-ons)
• Subscription status and changes (skips, pauses, cancellations)
• Payment method information (e.g. card type, last 4 digits) — note: card details are generally collected and stored by our secure payment processor, not directly by us

1.3 Delivery and proof-of-delivery information

• Delivery instructions you provide (e.g. unit number, access codes, safe drop spots)
• Delivery status and tracking information
• Photos taken by drivers to confirm delivery location (e.g. photo of your front door/garage with the product placed there)
• Approximate location data from delivery devices (e.g. GPS at time of delivery)

1.4 Usage and technical information

When you visit the Site, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed, links clicked and time spent on the Site
• Referring/exit pages and general site usage patterns

1.5 Cookies and similar technologies

We use cookies and similar technologies to:

• Recognise you when you return to the Site
• Keep you logged into your account
• Remember items in your cart
• Understand how our Site is used so we can improve it
• Support marketing and analytics

You can usually control cookies through your browser settings, but disabling certain cookies may affect the functionality of the Site.

1.6 Communications and customer support

When you contact us (via email, SMS, social media, contact forms or otherwise), we may collect:

• The content of your messages, including photos you send (e.g. of your grass tray)
• Our replies and internal notes relevant to your enquiries, issues or feedback

We use the information we collect for the following purposes:

1. To provide and manage our Services — processing and delivering your orders, managing your subscriptions (frequency, size, skips, pauses, cancellations) and handling payments, refunds and credits.
2. To communicate with you — sending order confirmations, delivery updates and important service notifications, responding to your questions, feedback or support requests, and contacting you about issues with your account or payment method.
3. To personalise and improve your experience — remembering your preferences, past orders and settings, and tailoring recommendations or information that may be more relevant to you.
4. To run our business and improve our Services — analysing how customers use our Site and Services, improving products, delivery processes and customer support, and testing and developing new features.
5. Marketing (where permitted) — sending you email or SMS updates about new products, offers or promotions (you can opt out at any time), and showing you relevant ads or content on our Site or through third-party platforms (where applicable).
6. Legal and compliance — complying with our legal obligations (e.g. record-keeping, tax), preventing and investigating fraud or misuse, and enforcing our Terms & Conditions and other policies.

We do not sell your personal information. We may share it with:

3.1 Service providers

We use third-party service providers to help us operate our business, including:

• Website hosting and e-commerce platforms
• Payment processors
• Email and SMS providers
• Delivery and logistics partners
• Analytics and marketing platforms
• Customer support tools

These providers may access your personal information only to perform services on our behalf and must handle it in line with appropriate privacy and security requirements.

3.2 Legal and safety

We may disclose your information if we reasonably believe it is necessary to:

• Comply with a law, regulation, legal process or government request
• Protect the rights, property or safety of Franco Brings, our customers or others
• Detect, prevent or address fraud, security or technical issues

3.3 Business transfers

If we are involved in a merger, acquisition, sale of assets or similar transaction, your information may be transferred as part of that transaction. We will take reasonable steps to ensure any recipient handles your personal information consistently with this Privacy Policy.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information (subject to legal and operational requirements)
• The right to restrict or object to certain processing
• The right to withdraw consent for marketing communications

To exercise any of these rights, or to ask a question about your data, please contact us at hello@francobrings.com. We may need to verify your identity before we can action certain requests.

5.1 Marketing preferences

You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in our emails;
• Replying “STOP” or using any other opt-out method included in our SMS; or
• Contacting us at hello@francobrings.com.

Please note that even if you opt out of marketing, we may still send you important service or transactional messages (e.g. order confirmations, delivery updates, changes to Terms).

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe we have collected personal information from your child, please contact us at hello@francobrings.com so we can investigate and take appropriate action.

We retain your personal information for as long as reasonably necessary to:

• Provide the Services you have requested;
• Meet our legal, tax and accounting obligations; and
• Resolve disputes and enforce our agreements.

When information is no longer needed for these purposes, we will take reasonable steps to de-identify or securely destroy it.

We may update this Privacy Policy from time to time. When we do, we will update the “Effective date” at the top of this page.

If we make material changes, we may also take additional steps to notify you (for example, by email or a notice on the Site). Your continued use of the Services after any changes are posted constitutes your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Business name: Franco Brings
• ABN: 88 924 175 536
• Email: hello@francobrings.com
• Address: 8/30 Baldock Street, Moorooka QLD 4105, Australia